Thank you so much for your order with Basil and Bloom. All orders are shipped via USPS from our warehouse in Idaho. All orders are shipped within 1-4 days of purchasing. Have a problem with your order being lost or need a little extra help? Please email us at hello@eatbasilandbloom.com and we would love to help! We gladly accept returns for unopened sourdough starter orders within 14 days of delivery. Please reach out to hello@eatbasilandbloom to set up a return.